Responsible Gambling at Casino Royal Club

At Royal Club we want play to stay fun and under control. We recognise that gambling should be an entertainment activity, not a source of stress. We encourage responsible play and offer routes for players to manage activity, get help if they need it, and pause or close accounts when necessary.

Player protection principles

We promote safer gambling by encouraging clear limits, honest account checks, and prompt support when concerns arise. Our approach is practical: we address requests from players quickly, review accounts where problem play is reported, and work with individuals to reduce harm while keeping account security and fairness in mind.

Activity-control tools

Some controls are available through our support team rather than as on-site self-service features. If you want limits or a temporary break, contact our support team via the site and we will help put measures in place. Examples of measures we can apply include deposit limits, loss limits, time limits and temporary account holds.

Deposit limits

You can ask us to set daily, weekly or monthly deposit limits on your account. These limits are applied on request and can be lowered immediately. Raising or removing limits may require a cooling-off period; please contact support to arrange changes.

Loss limits

We can apply loss limits to help prevent chasing losses. Loss limits restrict the amount you can risk over a chosen period. If you feel losses are increasing beyond what you can afford, contact us and we will work with you to set an appropriate cap.

Time limits and session controls

Short breaks and longer time-outs are effective ways to regain perspective. We can place temporary account suspensions or “time-outs” on request. If you need an extended break, ask about longer self-exclusion options.

Self-exclusion

If you decide you need to stop playing, we can close or self-exclude your account at your request. To start this process contact our support team through the in-site chat or by email. Self-exclusion can be an immediate step and we will confirm the options available and next steps.

Signs of problematic behaviour

Be mindful if you notice chasing losses, spending more time or money than planned, neglecting responsibilities, or feeling anxious about play. These are common indicators that it may be time to change behaviour or seek help.

Practical tips for staying in control

Set a personal budget before you play, use deposit limits, schedule regular breaks, avoid gambling when stressed or under the influence, and don’t treat gambling as a way to make money. Talk to someone you trust if you notice changes in your habits.

Professional help and support

If you need further assistance beyond the tools we provide, please seek professional support from local services or your primary health provider. If you would like help finding local options, get in touch with our support team and we can point you to relevant resources in your area.