Casino Royal Club Terms of Use

This page sets out the rules that govern use of Royal Club. It explains our relationship with you as a player, what we expect from account holders, and the practical terms that apply when you use our casino and sports services. By creating an account or using the platform you agree to these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person. You must not share login details, transfer access to others, or allow another person to play using your account. If you suspect unauthorised access you must notify us immediately.

We may suspend, restrict or close accounts where we suspect fraud, money laundering, chargebacks, bonus abuse, use of multiple accounts, or other breaches of these terms. Any suspected irregular activity may result in funds being held pending investigation.

Eligibility requirements

To register and play you must meet the minimum legal requirements in your jurisdiction and be legally permitted to gamble. We may refuse registration or disable accounts where local law or payment restrictions prevent participation. If you register you confirm that all information you provide is true and up to date.

Acceptable platform use

You agree to use the site lawfully and not to engage in cheating, collusion, use of bots, or other methods intended to gain an unfair advantage. Commercial use of the platform, including resale or redistribution of content, is prohibited unless explicitly authorised in writing.

General bonus and promotion rules

Promotions, bonuses and free plays are subject to specific terms that apply to each offer. Only one bonus may be active per account unless an offer states otherwise. Wagering, game-weighting, maximum bet and maximum cashout limits may apply. We reserve the right to refuse, reclaim or void any bonus where abuse or a breach of promotional rules is suspected.

Deposits and withdrawals

We accept a range of payment methods. Minimum and maximum deposit and withdrawal amounts can vary by method and promotion. Payment processors may charge fees that are beyond our control.

Verification and checks

Before processing withdrawals or at any time during account use we may request documents to verify your identity, age, address and payment methods. Typical documents include a government-issued ID, proof of address and proof of payment. Until verification is complete, withdrawals may be delayed or restricted.

Delays and holds

Withdrawals may be subject to review. We may apply withdrawal limits, staged payments, or hold funds while investigations are ongoing. If we apply a hold we will inform you and outline any steps required to resolve the matter.

Dispute resolution

If you have a complaint please contact our support team at [email protected] with full details. We aim to resolve issues promptly and will investigate account and payment disputes. If we cannot reach an agreement, parties may consider independent mediation or other dispute resolution options, where available and mutually agreed.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and communicated via account messages where possible. Continued use of the platform after updates means you accept the revised terms. If you do not agree with changes you should stop using the service and close your account.