Contact Us
The Royal Club support team is ready to help with questions, account-related issues, technical concerns and general feedback. Agents can walk you through deposits, withdrawals, verification and site navigation. For fast help use live chat or call the support line; upload documents or send detailed requests by email. Our team works to resolve issues quickly and keep your account secure, and we’ll guide you through any next steps until your query is settled.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, urgent account issues) |
| General enquiries | [email protected] (billing, verification, promotions) |
| Affiliate enquiries | [email protected] (partnerships, tracking, payments) |
| Phone | +1 416 582 7390 (live agents; voice support) |
| Working hours | 24/7 (email and chat; phone may vary by region) |
Contact by email
Email is our preferred contact method for detailed requests, account issues, or any situation that requires documents or explanations. Please include a clear subject line, your account username, and up-to-date contact details to help us respond quickly. Attach any relevant files as PDFs or screenshots, and expect a reply within a few business days depending on verification needs.
Send us a message
Response Time
Our support team aims to respond to most inquiries within one business day. Simple account or payment questions are usually resolved quickly; more complex issues, such as document verification, withdrawal disputes or technical investigations, may take longer depending on their nature and required checks. We'll keep you updated by email and live chat while we work on your case.
Feedback
Have feedback, suggestions, or ideas to improve Royal Club? We’d love to hear from you. Send your thoughts and feature requests so we can make the site easier to use and the promotions clearer. All feedback is reviewed carefully by our team and used to improve the service and user experience. Thanks for helping us build a better online casino for Canadian players.