Privacy & Data Protection
This Privacy Policy explains how Royal Club collects, uses, stores and protects the personal information we receive when you use our online casino and sportsbook services. We respect your privacy and aim to be clear about what data we collect, why we need it, and how you can manage your information.
Types of data we collect
We collect a range of information to provide and improve our services. This includes data you provide directly, data generated by your activity on our site, and technical data from the devices you use to access our platform.
Personal data
Personal data covers information you give us when registering or contacting support - for example your name, email address, phone number, date of birth and billing address. We also collect identity and verification documents when required to complete account checks.
Technical data
Technical data includes IP addresses, device identifiers, browser type, operating system, language settings and other diagnostic information. This helps us deliver a reliable service and improve site performance on mobile and desktop.
Transactional data
Transactional data relates to deposits, withdrawals, bets, game history, bonus activity and payment method details. We use this information to process transactions, detect fraud and comply with applicable account and payment policies.
How we use your information
We use collected data to create and manage your account, process payments, provide customer support, detect and prevent fraud, and to maintain system security. We may also use aggregated or anonymized data for analytics and product improvements.
Data protection practices
We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure or loss. Access to personal data is restricted to authorised staff and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar tracking technologies to remember preferences, improve navigation, analyse site usage and deliver relevant content. You can control cookie settings through your browser; however, disabling essential cookies may affect site functionality.
User rights
You have rights over your personal information, including the right to request access, correction or deletion of data where applicable. You can also object to certain processing activities or request restrictions on how we use your information.
Access, correction and deletion
To request access to, correction of, or deletion of your personal data, contact our support team through your account or by emailing [email protected]. We will respond to legitimate requests and provide guidance on verification steps required to process your request.
Information sharing and third parties
We may share personal data with trusted third parties who provide services on our behalf - for example payment processors, identity verification services and analytics providers. We require these partners to protect your information and to use it only for agreed purposes. We may also disclose data as required by law or to investigate suspected fraud or abuse.
Privacy policy updates
We may update this Privacy Policy from time to time. When changes are made we will post the revised policy on our site and indicate the date of the latest update. Continued use of our services after an update constitutes acceptance of the revised terms.
Contact
If you have questions about this policy or wish to exercise your privacy rights, please contact [email protected] or use the help area within your account.